Stallion Security Company

Leonard Adams

Google user

I went to meet my Client Agri Feeds and I am blown away by the security team there. Honestly one of the best experiences I had with the entire team. Stallion is lucky to have these gents and ladies!!! They deserve a thank you.

Semoné Lazarus

Google user

🚨 PUBLIC WARNING: MALL OF THE SOUTH & STALLION SECURITY 🚨 If you are planning to visit Mall of the South, I strongly urge you to think twice about the level of security and assistance you can expect if something goes wrong. My experience with Mall of the South and its Stallion Security team has been nothing short of appalling. My laptop, headphones and other valuables were stolen from the boot of my car while I was at the mall. I provided security with specific timestamps, including the time I entered the mall and the time I was able to trace my missing laptop using my cellphone. I did what I could to give them actual information to work with. And what happened? “The cameras cannot pick up anything.” That appears to be where the investigation ends. The most frustrating part is that there was potentially useful evidence available to them. The car wash guard was the only person who saw me access my boot. I specifically asked that his movements be investigated — including who he interacted with and whether there was any indication that information about valuables in my vehicle may have been passed on. Instead of following these leads, I was left with the impression that there was no real effort to conduct a thorough investigation beyond reviewing footage and concluding that nothing could be identified. Then came the promises. I was told I would receive a call with an update at a specific time. I provided Paul with the timestamps and evidence. The security manager, Feleen, even willingly wrote down two contact numbers for me so that I could contact her if I needed clarity. Now that I actually need answers? Silence. Suddenly, she is uncontactable. Then there is Stanley, who arrogantly told me that if I wasn't satisfied, I could escalate the matter to the mall manager — knowing full well that the mall manager would ultimately refer the matter back to the same security office. So what exactly is the point of escalating a complaint if the same people who failed to assist you are simply going to deal with it again? What has disturbed me most is not only that my belongings were stolen. It is the complete lack of urgency, accountability and customer care afterwards. Imagine having your personal belongings stolen from your vehicle and approaching the security team for assistance, only to feel as though you are inconveniencing them by asking them to investigate. I was given timestamps. I provided information. I provided a potential witness. I provided tracking information from my laptop. I was given promises of follow-up. And yet I am still having to chase people for answers. At one point, my call was even put on loudspeaker, rather than being handled with the seriousness and privacy you would reasonably expect when reporting a theft. This is not the level of security or customer service I expected from a major shopping centre. So, consider this my public warning: 👉🏽 If you visit Mall of the South, do not assume that you are adequately protected simply because there is a security company on the premises. 👉🏽 If something happens to you, make sure you document EVERYTHING — entry times, timestamps, witnesses, tracking information and every interaction with security. 👉🏽 And do not expect that reporting an incident automatically means someone will conduct the thorough investigation you would reasonably expect. I cannot speak for every person who has ever dealt with Stallion Security or Mall of the South. I can speak for my experience. And my experience has left me deeply disappointed and completely unimpressed with both the security response and the manner in which my complaint has been handled. I will not recommend Mall of the South based on this experience. A shopping centre should be a place where customers can reasonably expect their safety and property to be taken seriously. My experience has been the complete opposite. Mall of the South and Stallion Security: you can — and should — do better. Shame.

Peggy Brown

Google user

Commendations to Masondo and S/O Msibi for their important assistance, in the rain, last night. We are very grateful for your professional, patient service. Well done!

Mathonsi Tshepo

Google user

Good, assist lot of disadvantaged families,may God bless this company,if it wasn't stallion Security Learnership maybe I should be a street kid by today

Nozizwe Sobandla

Google user

The one in Burma Joburg is very nice and clean.the security at the entrance is very friendly